Travel management is evolving fast due to globalization and technological innovations. All businesses need to consider the way developments can influence how they manage travel. Businesses manage their travel plans with travel management software to control travel budgets and gather data.
Let’s further understand how corporate travel management software can help in this regard, and what future trends we can expect.
How does travel management software function?
Travel management software can be used to plan, organize, and track corporate trips. It offers functions like expense management and policy automation.
The goal of travel management software is to simplify travel and related processes, save time, reduce costs, keep track of expenditures, and enhance the overall travel experience of your employees.
Why should you keep updated on the latest trends in travel management software?
Organizations must always keep themselves informed on the latest developments in travel management software since your competition is probably doing the same. If you allow them to adopt new technology, you will lose out on having tools that can help you streamline your operations.
In addition, you shouldn’t be complacent, particularly if the solution intends to help your end users and enhance company growth.
In the digital age, your staff expects the convenience of updated technology. If your company doesn’t live up to the best standards, the team may feel demoralized and run the risk of not using time productively. In turn, this may result in poor brand image and inefficiency.
Top trends in travel management software that will impact your business
We have compiled the most recent technological advancements and travel management software trends for 2023. Here it is:
#1 Virtual reality
Virtual reality is a fascinating development in the travel and hospitality industry. Today, virtual reality (VR) is almost synonymous with the metaverse. And that is how far technology has developed. Although virtual reality is still budding, the travel industry has taken advantage of it and identified its potential.
Imagine having travel management software that gives you a presentation of the place you want to visit from anywhere in the world while using virtual reality technology. In this way, smarter travel decisions are possible with the support of virtual tours.
Selling a product is a dream. In the past, this was done, among other things, through powerful images, narratives, in-person presentations, and user profiles. But when your company can virtually have a demo tour of what your travel budget is paying for, you can rest assured that employee performance will match your duty of care.
#2 AI-powered chatbots for 24/7 customer care
Since the pandemic, support is the need of the hour. Travel management software available to help your team anywhere, anytime, can give you peace of mind.
These days business travelers can arrange trips whenever they need them with 24/7/365 customer care. They can instantly book a room or flight ticket because of chatbots and AI.
AI-powered chatbots can answer questions quickly and continuously without human supervision. These chatbots typically perform best when responding to frequently asked questions and have predefined responses.
Sophisticated chatbots, though, continue to get better as they engage in a growing number of exchanges thanks to advancements in AI technology. Also, they may be adept at answering questions about policies and practices. So your employees can stay within policy guidelines on the go.
#3 Voice search for ease of use
When it comes to software trends in the travel sector, smart devices like iPhones, androids, speakers, and AI assistants have all contributed to the increased significance of voice commands.
Voice search is popular among companies with travel volumes, as they always search for the best hotels, flights, and other travel-related requirements.
So, it is essential to have software that makes it easy for your company and your employees to have voice search to take advantage of this trend.
Additionally, voice control is becoming more prevalent in actual travel situations. Voice-activated gadgets can be used in hotel rooms to manage the lights and heating and to get tourist information without the hassle of asking around.
#4 Robotics innovation
Travel agencies can employ robots for pre-screening, which makes service more efficient with limited wait time. Many robots can even mimic the whole booking process with excellent results.
Robotic systems based on the cloud also enable collaborative effort. Robots connected to the cloud can take advantage of the powerful capabilities of the data centers.
These days, many hotels and airports are using robotic assistants to improve the travel experience. These assistants can offer information and respond to any customer queries. A few are multilingual and able to understand different languages.
#5 Cybersecurity and data privacy
Cybersecurity is a trend that will never go away. When it comes to travel management, cyberattacks are frequently a risk since many companies hold sensitive personal data. Often, phishing attacks and ransomware are the two major issues that you need to be concerned about.
Hence, businesses must take the necessary steps to protect sensitive information. Adopt travel management software that safeguards your privacy to keep your company safe and secure.
#6 The Internet of Things (IoT).
The Internet of Things (IoT), which incorporates internet-based interconnection between devices and enables them to send and receive data, is one of the latest travel technology developments. Gathering and storing your data and preferences enables companies to develop personalized services based on user searches.
For example, you can control the room environment if you have an IoT-activated hotel room. When your employees book a smart room, they can easily automate and regulate a wide range of settings, including lighting, temperature, locking systems, and more.
#7 The convenience of contactless payments
Accepting contactless payments is an essential feature of travel management software in 2023. As a result, companies can process payments faster, even when users lack the funds or don’t have debit or credit cards available.
Contactless payments are here to stay even post-COVID. Many travelers hesitate to use currency because they are concerned for their health. You too can protect your employees by using contactless payments.
It is important for businesses to stay updated on the recent developments in travel management software. If you are aware of the latest trends, you can offer your employees a duty of care and keep them motivated with the best experiences.
At the same time, you can also improve budgeting and the productivity of your entire company.