Click-to-call technology has changed the way businesses communicate with their customers. It’s the future of customer service and marketing and is one of the best ways for businesses to engage with their customers and prospects.
Click-to-call provides an opportunity for companies to take control over their customer interactions, helping to reduce lead response times and improve customer satisfaction.
That said, we’ve compiled a list of the top 12 click-to-call software to help you decide which you should invest in.
1) Novocall
Novocall is a business phone system that supports call-driven lead generation efforts with features like click-to-call, an outbound dialer, and call tracking. With Novocall, you can purchase phone numbers and make calls to over 42 different countries at extremely low costs. Its suite of call management features boosts the performance of your phone systems at a low cost.
2) Talkdesk
Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneously reducing customer support costs. The system integrates with several different programs including InfusionSoft, Salesforce, Desk.com, Zendesk and Shopify.
3) Twilio
Twilio is a customer engagement solution with channels like voice, text, chat, video, and email through APIs. This makes it easy for every organization to build meaningful interactions with customers on the channels they prefer.
4) Aircall
Aircall is a cloud phone system software that is integrated with over 70 tools to support call-driven workflows across various business functions. To support collaboration, Aircall allows sales reps to share selected contacts and notes with other sales reps. This allows a different sales rep to quickly take over this account should the need arise.
5) RingCentral
ingCentral is a cloud-hosted unified communications system that offers several calling, collaboration, and mobile features and tools. With unlimited global calling, instant messaging, screen sharing, and cloud call recording, you’ll have all the tools you need to run your business without boundaries.
6) Grasshopper
Grasshopper is a virtual phone system for entrepreneurs and small businesses. Grasshopper works similarly to a traditional phone system, but without the need for any hardware. Its softphone allows users to make unlimited private branch exchange (PBX) calls within the US and Canada.
7) Vonage
Vonage is an all-in-one UCaaS that provides voice, text messaging, video conferencing, team collaboration tools, and more. Some of their advanced features include call monitoring, automatic call distribution, and call recording.
8) Callpage
CallPage is a click-to-call solution that lets your site visitors schedule calls or request for an instant callback directly from your website. This helps to quickly connect the potential customer to a sales representative.
9) Ooma
Ooma is a VoIP telephone service provider that targets both businesses and residential homes at an affordable price. It provides advanced features such as team messaging, video conferencing, and integrations with Salesforce and Zendesk.
10) Five9
Five9 is a cloud contact center software that automates inbound, outbound, and omnichannel calls for businesses to reach their leads and customers. The contact center’s smart routing directs the right agent to the customer, and its integrations also improve organization workflows.
11) ChaseData
ChaseData is a cloud-based call center solution that supports both inbound and outbound calls. It offers similar core features as Five9 for your call center needs. With the option to also be deployed within the office premise, you can opt for whichever option that best fits your company size and business needs.
12) RingCentral
RingCentral is a UCaaS solution that offers options for internal and external communication. RingCentral supports analytics and reporting capabilities to help management optimize their sales agent’s schedules and training while providing oversight on their performance.
Which click-to-call software will you invest in?
So here you have the top 12 click-to-call software in the market that you should most probably invest in. I hope you found this list helpful!
Click-to-call software can certainly help to streamline customer communications, and should be something your business invests in.
